Professional Summary
Educator and operations professional with more than 20 years across court operations, retail receiving and logistics, insurance adjusting and field inspection, and classroom instruction. Most recently a Department Supervisor for Receiving at Lowe's — managing loading dock operations, delivery scheduling, inventory, and teams of more than 20 — and currently an insurance field inspector and substitute teacher in Palm Beach County. Comfortable in messy systems: legal records, inventory, claims files, classroom routines, and the daily work of making information usable and operations steady.
Experience
Insurance Field Inspector (1099 Contractor)
JMI Reports, West Palm Beach, FL
- Coordinate time-sensitive inspection schedules across multiple counties using GPS-enabled routing tools
- Conduct detailed property inspections, identifying hazards, maintenance concerns, and conditions requiring corrective action
- Submit accurate digital reports with annotated photographs, detailed remarks, and field sketches according to client requirements
- Communicate professionally with property owners and insurance agents while scheduling appointments and resolving assignment concerns
- Maintain strict documentation, communication, and quality assurance standards to reduce report returns
Substitute Teacher
School District of Palm Beach County, Palm Springs, FL
- Maintain safe, orderly classroom environments by enforcing established procedures and monitoring daily activities
- Teach Civics, History, Pre-Algebra, and Social Science across multiple grade levels and schools, including long-term placements at Don Estridge High Tech Middle School and Palm Springs Middle School
- Support diverse student needs, including IEP accommodations and classroom behavior plans
- Communicate clearly with students, parents, guardians, and staff regarding concerns, progress, and expectations, maintaining FERPA compliance
- Follow detailed plans, adapt priorities independently, and document student progress with timely written feedback
Founder / Operator
FLSportsDesk, West Palm Beach, FL
- Founder and operator of FLSportsDesk.com, a Florida sports media and publishing operation: a central hub plus team-desk sites covering Florida's college and professional teams
- Built and run the publishing operation end to end — content generation, homepage and desk publishing, analytics, and day-to-day operations
- Currently in beta build phase and soft launched — the machinery is live and publishing, with the product still being built out before a full public launch
Director and Founder
CivicOS Institute / CivicOS Labs, LLC (in formation)
- Develop written governance procedures and Open Civic Specifications supporting consistent operational practices
- Publish educational resources and workflow guidance, emphasizing clear communication, documentation, and process improvement
- Lead research publication and community engagement while coordinating multiple priorities independently
- Manage web publishing, community channels, compliance workflows, and operating documentation
Department Supervisor, Receiving / Overnight Manager
Lowe's Home Improvement, West Palm Beach, FL
- Supervised day-to-day receiving and loading dock operations, including truck unloading, delivery acceptance, and vehicle movement
- Directed overnight logistics and schedules for more than 20 employees, coordinating activities across departments
- Read and processed bills of lading and receiving paperwork, maintaining accurate operational records
- Conducted inventory audits and coordinated receiving, restocking, and pricing operations using internal databases and Microsoft Office
- Enforced safety procedures, monitored equipment use, and supported employee training and power equipment certification
- Identified process improvements that streamlined receiving operations and increased workplace efficiency
Independent Insurance Adjuster
Self-Employed (1099), West Palm Beach, FL
- Managed daily and catastrophic property claims, coordinating accurate documentation and claim-related activities
- Performed re-inspections, identifying discrepancies and maintaining accuracy throughout review processes
- Prepared estimates and documentation using Xactimate, and the Simsol and Symbility interfaces
Customer Service Associate III
Lowe's Home Improvement, West Palm Beach, FL
- Delivered responsive customer service by understanding project needs and recommending appropriate products
- Managed customer interactions independently while applying organized service and operational procedures
Deputy Clerk of the Court, Courtroom Administrator II
Office of the Clerk & Comptroller, Palm Beach County, FL
- Maintained accurate official records while enforcing established procedures and administrative policies
- Managed courtroom calendars, coordinating schedules and reducing conflicts across competing priorities
- Processed court records, legal filings, judgments, orders, and case documentation for more than seven years
- Assisted judges, attorneys, agencies, and members of the public with court procedures and records
- Supported the transition from paper files to electronic case management, improving document accessibility and processing efficiency
Part-Time Project Assistant
Old Town Renovation, West Palm Beach, FL
- Prepared accurate project estimates and managed billing operations with careful attention to supporting records
- Completed assignments on schedule and according to project specifications
- Maintained tools, machinery, and organized work areas to support efficient project execution
Education
Palm Beach State College
Currently enrolled A.A. working toward a B.A. in Education
Coursework in Paralegal Studies
Certifications & Licenses
Florida Insurance Adjuster License (0620) — All Lines
Active since 2013
Xactimate Level I Certified
2013
Certified Insurance Adjuster
AdjusterPro, 2013
Skills
Operations
Systems & Tools
Professional Strengths
Contact
Nicholas Cerbone
Email: ncerbone.ca@gmail.com
Phone: +1 561-360-8718
Location: West Palm Beach, Florida