Professional Summary
I am an educator and operations professional with experience across court operations, retail management, insurance adjusting, classroom instruction, and nonprofit startup work. I am comfortable in messy systems: legal records, inventory, claims files, classroom routines, stakeholder needs, and the daily work of making information usable.
Experience
Long-Term Substitute Teacher
School District of Palm Beach County
- Teach Civics, History, Pre-Algebra, and Social Science across multiple grade levels and schools
- Step into long-term placements and quickly establish structure, expectations, and continuity
- Support diverse student needs, including IEP accommodations and classroom behavior plans
- Coordinate with teachers, administrators, and families while maintaining FERPA compliance
- Served in placements at Don Estridge High Tech Middle School, Palm Springs Middle School, and other local schools
Founder & Executive Director
CivicOS Institute
- Founded a civic technology nonprofit focused on open-source public infrastructure
- Lead strategy, project design, digital infrastructure, partnerships, and public communications
- Develop resources that help civic staff, students, and residents understand technology without vendor dependence
- Manage GitHub, web publishing, community channels, compliance workflows, and operating documentation
Customer Service Associate / Overnight Operations Manager
Lowe's Home Improvement
- Managed overnight operations, freight flow, inventory movement, and team scheduling
- Led teams of 10-20 associates in a high-volume retail environment
- Trained new associates on safety, stocking, receiving, and operational procedures
- Balanced speed, accuracy, loss prevention, and customer-facing store readiness
Independent Insurance Adjuster
Olympia Claims / Southwest Adjusters
- Handled property claims remotely from first notice through estimate and resolution support
- Prepared estimates and documentation using Xactimate, Symbility, and Simsol
- Managed claim files and workflows in FileTrac CRM
- Maintained active Florida Resident Insurance Adjuster License
Deputy Clerk of the Court
Palm Beach County Clerk & Comptroller
- Processed court records, legal filings, judgments, orders, and case documentation for more than seven years
- Assisted judges, attorneys, agencies, and members of the public with court procedures and records
- Maintained accuracy and data integrity across court management systems
- Worked in an environment where detail, discretion, and process discipline mattered every day
Education
Palm Beach State College
Currently enrolled A.A. working toward a B.A. in Education
Coursework in Paralegal Studies
Certifications & Licenses
Florida Resident Insurance Adjuster License
Active since 2013
Xactimate Level I Certified
2013
Certified Insurance Adjuster
AdjusterPro, 2013
Skills
Systems & Tools
Professional Strengths
Contact
Email: ncerbone.ca@gmail.com
Location: Palm Beach County, Florida